We understand your business needs its IT systems running without interrupt or downtime. You can rely on IT Switch to provide support for your business, letting you focus on the important things.
We offer an industry leading 4 hours response time as standard to IT support requests, with sharper service levels available for mission critical systems – as fast as 1 hour onsite.
You can reach our helpdesk through phone, email, and our client portal. Our helpdesk engineers can also escalate to our Onsite IT Support team backed by our industry leading response time.
How do we do it?
Streamlined Processes
We implement industry standard ITIL principles in our helpdesk processes. You benefit from our customer focused and service-orientated approach to IT service and support.
Your systems are thoroughly documented so our engineers can easily access the information they need whilst rapidly attending to your IT support request.
IT Switch invests in industry leading Remote Monitoring and Management tools to accurately diagnose IT problems remotely on devices, servers, network or cloud.
This provides a full view of the system while completing the remote support request. Our monitoring tools will alert us of most issues even before you notice them, allowing us to provide IT support proactively.
Case Study:
IT Support Melbourne – UNTANGLING IT ISSUES TO CREATE BUSINESS UNITY AND IMPROVEMENT, GOING BEYOND EXPECTATIONS
“The IT support service provided by ITswitch is terrific. They have gone above and beyond our expectations, they are a valued service provider to our business.” International Airline* is a highly respected organisation providing commuter services for a high volume of customers. Maintaining quality customer service requires a sleek and functional IT system. Challenge International...
Read More
