We take time to listen to you and understand your business.
Then we propose industry standard solutions tailored for your unique business needs. We build and manage your IT systems so you can focus on your business and forget about IT problems.
Our Managed IT Service is a partnership between your business and our passion for the technology that drives your business.
A complete management of your IT environment includes:
IT Support
24/7 Monitoring
Computer, Server & Cloud Management
Third Party Vendor & ISP Management
Asset Management
Ongoing IT Strategy & Development.
To offer a true managed IT service, we perform proactive maintenance of your servers, network, cloud and computers to provide maximum reliability and the ability to discover faults before they result in business disruption.
We are not a one size fits all IT service company.
IT Switch utilises industry best monitoring tools that send early alerts on system defects. By acting on these alerts, our engineers can improve the performance and longevity of your systems. Carrying out regular proactive maintenance enables us to provide you unlimited support for a fixed monthly fee.
Helpdesk
The central point of a Managed IT Service is the Helpdesk – your support desk. The IT Switch helpdesk is always staffed and ready to take your support request. We have real people ready to support you, anytime you call or email. No on-hold times – an engineer will pick up your call or answer your email within our industry leading SLA.
Onsite Support
Your Managed IT Service also gives you access to onsite IT support engineers. For issues that require face to face attention, our engineers provide SLA guaranteed onsite response times. Expert in-house IT department for a fraction of the cost.
Infrastructure
We monitor the performance of your servers to prevent problems from happening. Which means less business down- time for you. We also do systematic backup and restore your data when needed. Your local storage as well as cloud storage will be monitored and maintained.
Network
We monitor and maintain your network, wireless solutions, and firewalls. Security is built into everything we do, including for your network.
Cloud
Take your business next level and improve performance and availability by having your IT systems cloud ready. We rollout and implement Microsoft Office 365 and Google GSuite and train your staff how to best use these systems.
As Microsoft, Amazon and Google partners, we provide consultation services for Azure, AWS and Google Cloud. From configuration and monitoring, to migrating your server workload to cloud, we save you money and improving availability and performance.
Case Study:
Server Installation – IT Services – ABILITY TO SERVICE CUSTOMERS AROUND AUSTRALIA WITH PROFESSIONALISM AND INTEGRITY
“ITSwitch have proved to be an invaluable resource to us, being able to reach locations in Australian Capital Cities and rural areas. They have great breadth of skills and an astute ability to correctly resource engineers. We highly recommend the services of ITswitch, they are professional and work with utmost integrity.” Singtel Optus is the second largest telecommunications company in...
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Microsoft Azure Migration – Managed Cloud – INCREASING BUSINESS EFFICIENCY OVER MULTIPLE LOCATIONS, IMPROVING USER PRODUCTIVITY
Professional services company has offices operating in both Melbourne and Geelong. Team members collaborate daily on projects that depend on shared documents located on a file server. They have a domain controller, remote desktop server and SAN storage, as well as other services. Challenge The business IT systems were installed at the Melbourne premises. This meant Geelong users had to use...
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